i think this is useful.. this chunk is taken from one of my christian OGM's blog, calista: "anw, the purpose of me blogging is cox i just feel burdened by this thing called sensitivity. u noe sometimes ppl, out of their bluntness, say things which they think "it's okie" but actually it cuts u deeper than any knife. which leads me to thinking that living life is sth like walking on a tight rope. u've gotta be sensitive to the changes around you or else you're gonna fall, or you might even cause somebody else to fall. and most of the time man fall becox of pride. that at times when things go wrong, we're ever so quick to justify ourselves and put the blame on others instead of apologising. share with you guys sth which i learnt yesterday at leaders meeting... when things go wrong, regardless of whether it is your fault or not, be the 1st to apologise for it. it might not be your mistake, so you might feel indignant saying sorry. but who say u can onli apologise for the mistakes you've made? haven't you heard ppl say," im so sorry this had to happen to your family"? see! we can also apologise becox we feel sorry that this unpleasant matter had to happen. i guess at the end of the day, no matter how others treat you, whether is it insensitively, or being overbearing, how u think (which results in your response) is realli up to yourself. "